Legal

Cancellation and refund policy

This policy says when an order placed with Simply5 Inc. can be cancelled and when a payment is refunded.

Cancelling an order

You can cancel an order within 72 hours of placing it, as long as our operations team has not yet begun to prepare it for you.

An order bought under a limited-time discount cannot be cancelled.

Refunds

A purchase carries a 72-hour money-back guarantee. To ask for a refund, write to us within 72 hours of your payment and tell us the order it is for.

A refund is the amount you paid, less the cost of any documents or services already provided. We issue it within 24 to 72 hours of your request; your bank may take longer to show it.

How to ask

Write to us from the Contact page with your order number and the email address you ordered with.

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